Unpacking Your Plants

Unpacking Your Order:
Please open the box immediately to unpack your plants. Cardboard sleeves are taped in place around the potted plants and there may be two plants per sleeve. When you remove the plastic wrapped root ball from the container, you will find the plant tag underneath it in the pot. Remove any cardboard pieces from the pot, unwrap the root ball and place plant and plant tag back in the pot until you are ready to transplant. Plants are very flexible and resilient, so any unhappy branches or stems usually do not result in any lasting issues. Water as needed and give appropriate amount of sunlight until you are ready to place the plants in their new location.

Unhappy Plant(s):
If plants look unhappy when unpacking, please give them a chance to recover, plants are very flexible and resilient. We will be happy to send you a refund for the original purchase price of plants that fail to thrive within 30 days of receipt. Please email a picture of the damaged plant(s) within 48 hours of receipt to mailorder@morningsunherbfarm.com. Shipping charges are not refundable.

Damaged Box(es):
If a box arrives damaged, please do not refuse delivery. Open the box immediately to assess any damage to plants or merchandise. Plants are very flexible and resilient, so a few broken branches usually don’t result in any lasting damage. Give the plants a chance to recover. We will be happy to send you a refund for the original purchase price of plants that arrive with considerable damage or that fail to thrive within 30 days of receipt. Please email a picture of the damaged plant(s) or merchandise within 48 hours of receipt to mailorder@morningsunherbfarm.com. Shipping charges are not refundable.

Contact Us:

Email: mailorder@morningsunherbfarm.com

Message: 707-451-9406, Option 2

Sales Staff: 707-451-9406, Option 1