Shipping Issues

Orders returned by USPS:
If a shipment is returned to Morningsun Herb Farm due to customer errors in shipping address, we will refund the original purchase price of the plants and send an email, or text, to notify the customer of the refund and reason. The order will not be reshipped. Shipping charges are not refundable. Customer must correct the error(s) before any new order can be processed and shipped.

Damaged Box(es):
If a box arrives damaged, please do not refuse delivery. Open the box immediately to assess any damage to plants or merchandise. Plants are very flexible and resilient, so a few broken branches usually don’t result in any lasting damage. Give the plants a chance to recover. We will be happy to send you a refund for the original purchase price of plants that arrive with considerable damage or that fail to thrive within 30 days of receipt. Please email a picture of the damaged plant(s) or merchandise within 48 hours of receipt to mailorder@morningsunherbfarm.com. Shipping charges are not refundable.

Unhappy Plants:
If plants look unhappy when unpacking, please give them a chance to recover, plants are very flexible and resilient. We will be happy to send you a refund for the original purchase price of plants that fail to thrive within 30 days of receipt. Please email a picture of the damaged plant(s) within 48 hours of receipt to mailorder@morningsunherbfarm.com. Shipping charges are not refundable.

Lost Shipment:
If a package has not arrived in a timely manner, please contact us either by phone at (707) 451-9406, or by email at mailorder@morningsunherbfarm.com. We do not have any more information than the tracking number that we send to you, the customer, and cannot comment on location of package(s) beyond what the USPS website states. We will note package(s) in transit and if they have not arrived within three weeks, please let us know and we will refund the full amount of the purchase, including the shipping charges.

Contact Us:

Email: mailorder@morningsunherbfarm.com

Message: 707-451-9406, Option 2

Sales Staff: 707-451-9406, Option 1